13. PERSONAL INFORMATION AND YOUR PRIVACY
13.2. In relation to security of orders that you place with us:
13.2.1. Our secure-server software encrypts all your Personal Data including credit or debit card number and name and address. This means that the characters that you enter are converted into pieces of code that are then securely transmitted over the Internet.
7. REFUND AND REPLACEMENT POLICY (FOR REJECTION, DAMAGE OR LOSS OF GOODS IN TRANSIT)
7.1. Except as set out above or under any applicable Returns Policy and subject to any rights you have under applicable law that cannot be excluded or limited by these Terms:
7.2 We shall not be liable and you shall not be entitled to reject Products except for:
(a) Damage to or loss of Products or any part thereof in transit (where the Products are carried by our own transport or by a carrier on our behalf) where notified to us within 7 working days of receipt of the Products;
(b) Defects in Products (not being defects caused by any act, neglect or default on your part) notified in writing to us within 14 days of receipt of the Products. 7.3. Where there is a shortage or failure to deliver, or any defect in or damage to a Product or Service, we may at our option:
(a) (in the case of Product shortage or non-delivery) make good any such shortage or non-delivery and/or
(b) in the case of damage or any defect(s) in the Product and in accordance with any applicable Returns Policy:
(c) Replace or repair the Product upon you returning the Product; or;
(d) Refund the price paid in respect of any Products proved to be damaged or defective.
7.4. Your rights of replacement of any Products thereof which are found to be defective will (except where agreed otherwise) be negated or rendered void where:
(a) Products have been altered by persons other than the manufacturer, us or any authorized dealer; and/or
(b) Defective Product or Products have not been returned together with full details in writing of the alleged defects within 14 days from the date on which such Products were delivered; and/or
(C) Defects are due (wholly or partially) to mistreatment, improper use or storage or failure to observe any manufacturers’ instructions or other directions issued or made available by us in connection with the delivered Products.